Partial Refunds

A partial refund can be completed by a club where a member may have accidentally overpaid fees or registered twice and has had one profile either de-registered or merged by Netball Victoria. The money will be refunded from the club account directly to the member, via the method they paid it, and it may take up to 5-10 business days to process in the system.

Navigate to the Finance Module

> Click on Dashboard

> Click on Payments

> Type the specific User in the search bar 

> Click Display Payments

> Scroll across to the far right and find the 3 black dots under the Action column heading

> Click on Partial Refund

> A pop up box will appear to enter in the required amount to refund

> Click the OK button

It will take a couple of seconds for the system to process the action and then a message will pop up briefly on the top of the screen to confirm the refund has been successful.