Two Factor Authentication (TFA)

Netball Connect uses Two Factor Authenticator to add an additional layer of security to your account.  
Any authenticator app will work, if you do not have one, we recommend the Google Authenticator App. Download via the links - iPhone or Android.

The first step in accessing your profile is entering your username and password via the Netball Connect administrator URL https://netball-comp-admin.worldsportaction.com/login.

The second step is to scan the QR code that appears on the screen. Open your Authenticator app and scan the QR Code, you will be asked to save the code. You will only have the option to scan the QR code once. 

For all subsequent logins you will need to open your Authenticator App and enter the new code provided by the app. Authenticator codes change every 30 seconds. 

Resetting the TFA
The Two Factor Authenticator (TFA) can be reset if you have not saved the code to your authenticator app or if you have a new mobile.

Please contact another administrator of your Association or Club, they can reset the TFA for other adminstrators. The TFA is reset by another administrator through the following steps. Select the User module > search for the administrator > click on their profile > hover over 'Action' and select 'Reset TFA'. This will reset the QR code, the administrator can then scan the new QR code with the authentication app and enter the new security code generated. 

NOTE:

The QR code is time-sensitive. If you are experiencing issues logging in please check the time on your phone is set to the current time.  If the time is set early or late the code entered will not work.