How to Lodge a Ticket

Lodging a ticket is a direct line of contact with Netball Victoria’s Affiliate Services (AS) team. The team aims for a first response time of 48 hours. Most tickets lodged will be actioned by the AS team, however some will require action by Netball Connect staff and developers, these will be escalated directly in the ticket system. Keeping all tickets in the same system is the best method to receive fast and accurate responses to your Netball Connect queries. 

Only Association, League and Club administrators can lodge tickets. 

The ticket bubble is available on the bottom right-hand side of each page.

1. Click the orange bubble to open the ticket form. 

2. Enter a keyword in the ‘Search for Answers’ text box to search our knowledge base, you may find a quick response to your query.

3. If there is no quick response to your query, please enter your email address and message. Please include as much relevant information in your message to help receive a quick and efficient response.

4. Click Submit. 

You will receive a response to the email address entered in the ‘Email’ section and you can then reply to the ticket as you would an email. You also then have the option to add attachments and further details once you have received the first response from Netball Victoria.